Privacy Policy
Last Updated: 27 Nov 2024
Lotus Comm ("we," "us," or "our") respects your privacy and is committed to protecting it through compliance with this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service (SaaS) platform and related services (the "Services").
By accessing or using our Services, you agree to the collection and use of your information as described in this Privacy Policy.
1. Information We Collect
We collect information from and about users of our Services, including:
1.1 Personal Information
- Name, email address, phone number, billing address, and payment information.
- Account login credentials, including username and password.
1.2 Non-Personal Information
- Device information, such as IP address, browser type, operating system, and device identifiers.
- Usage data, including pages viewed, clicks, and time spent on our platform.
1.3 Third-Party Data
- Data obtained from third-party services you integrate with our platform.
- Information from publicly available sources or third-party service providers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our Services.
- To process payments and manage subscriptions.
- To communicate with you, including responding to inquiries, sending service updates, and promotional content (where permitted).
- To enforce our Terms of Use and comply with legal obligations.
- To monitor and analyze trends, usage, and activities to improve user experience.
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 With Service Providers
We share data with third-party service providers who perform functions on our behalf, such as payment processing, hosting, email delivery, and analytics.
3.2 With Your Consent
We may share information when you provide consent or direct us to share it.
3.3 For Legal Reasons
We may disclose information to comply with legal obligations, enforce our agreements, or protect the rights and safety of our users or others.
3.4 In Business Transfers
In the event of a merger, sale, or transfer of assets, your information may be transferred as part of the transaction.
4. Your Rights and Choices
4.1 Access and Update Your Information
You can access, update, or delete your personal information by logging into your account or contacting us at [email protected] .
4.2 Opt-Out of Marketing Communications
You can opt out of promotional emails by following the unsubscribe instructions included in those emails.
4.3 Data Portability
Where applicable by law, you may request a copy of the personal information we hold about you.
4.4 Right to Delete
You can request that we delete your personal information, subject to certain exceptions.
4.5 Additional Rights (GDPR/CCPA)
If you are a resident of the European Economic Area (EEA) or California, you may have additional rights under GDPR or CCPA, including the right to restrict processing, object to data processing, or lodge a complaint with a supervisory authority.
5. Data Retention
We retain your information as long as necessary to provide the Services and fulfill the purposes outlined in this Privacy Policy. We may also retain information for legal, accounting, or reporting obligations.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to:
- Enhance your experience on our platform.
- Analyze website traffic and usage.
- Deliver targeted advertisements where permitted.
You can manage your cookie preferences through your browser settings or third-party opt-out tools.
7. Data Security
We implement appropriate technical and organizational measures to protect your information. However, no transmission method over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. International Data Transfers
If you are accessing our Services from outside the United States, your data may be transferred to and processed in a country with laws different from your jurisdiction.
9. Children's Privacy
Our Services are not intended for individuals under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted with the "Last Updated" date. Your continued use of the Services constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Lotus Comm
[email protected]
This Privacy Policy template covers key areas of compliance and transparency for SaaS businesses. Ensure that the final version complies with all applicable legal requirements, such as GDPR (for users in the EU), CCPA (for users in California), or other region-specific laws.